Updated: May 01, 2020

This master subscription agreement (hereinafter “MSA”) is an agreement between you or the entity that you represent (hereinafter “You” or “Your”) and Sign.co the business management Software as a Service (hereinafter “Sign.co” or “Service”). The MSA governs your usage of Sign.co, Sign.co and TrustedBusiness.com from the date of signing up for the application. By signing up to Sign.co, you agree to the terms of this agreement. This Agreement was last updated on May 01, 2020. It is effective between You and Us as of the date of You accepting this Agreement.


  • We, Us, Our, or Sign.co

    • These refer to Sign.co Focus LLC, the company who you are contracting with. All legal inquiries should be directed to Sign.co Focus LLC, 38750 Paseo Padre Pkwy, Suite #A2, Fremont, CA 94536

  • Software means Sign.co Software, in Source Code and Object Code, including, as applicable, executable and non-executable application files that Customer may download or receive on electronic media.
  • Documentation means any written materials supplied by Sign.co, either in print or digital format, to be used in conjunction with the Software for purposes including, but not limited to, installation, training, and demonstration of the Software.
  • Licensed User means one of Customer’s employees, representatives, consultants, contractors, agents or other persons expressly permitted by Customer in connection with Customer’s business affairs who are authorized to use the Software and have been supplied user identifications and passwords by Customer (or by Sign.co at Customer’s request).
  • Third Party means any person or organization who is not an employee, representative, consultant, contractor, agent, or other person expressly designated by Customer to conduct business on Customer’s behalf.
  • Derivative Work means any work derived from the Software or in which the Software is an integrated component, and which derivation was created or developed, at the expense of, or on the initiative of Customer. Derivative Works may include but are not limited to software applications, cloud-based (Software as a Service) applications, or online portals that integrate with the Software.
  • Software Update Release means an embodiment of the Software that delivers minor performance improvements or enhancements of existing features and/or functionality to the Software.
  • Software Upgrade Release means an embodiment of the Software that delivers substantial performance improvements, architectural changes or new features and/or functionality to the Software, for which Sign.co may charge a separate license fee.
  • Support Services means the services provided by Sign.co to troubleshoot installation and usage problems and help resolve them.
  • Maintenance Fee means the mandatory fee charged for update releases, upgrade releases and support services.

1. Acceptance of Terms

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates and users to these terms and conditions, in which case the terms “you” or “your” shall refer to such entity and its affiliates. If you do not have such authority, or if do not agree with the terms and conditions in this agreement, you should not accept this agreement and may not use our services.

You must meet your country’s legal age requirements to enter into a binding agreement in order to accept the Terms.

2. Provided Services

This section covers the services that are being provided by Sign.co.

2.1 Provision of the Service

In order to access the service, you need to sign up for a user account and provide all the information required in the signup form. We shall make the Sign.co service available to you pursuant to this agreement. You agree that Your acceptance hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by us regarding future functionality or features.

2.2 User Subscriptions

User subscriptions are for designated users and should not be shared or used by more than one user. You can create new users by creating new employees in Sign.co. Consult the Getting started-guide and other relevant sources to understand more about this.

When subscribing to this Service, You agree to: a) provide true and complete information about yourself in the signup form and b) maintain and promptly update that information as true and complete. If we have reason to believe that you have provided false or incomplete information, we may delete your account and prevent you from using the Services now or in the future.

2.3 Usage Limitations

Services may be subject to other limitations, such as, but not limited to, limits on disk space, API load, Page views, etc.

3. Sign.co Service Users

This section identifies the categories of users and acceptable usage conditions for each category of users:

3.1 Categories of Users

This section defines the various categories of users:

  • End users – This category of users use Sign.co to manage and run their business. This category has two subcategories:
    • Entrepreneurs, Business Owners, Promoters – If you own a business or are thinking of starting a business, Sign.co is the service for you
    • Employees – If you are an employee of a business that uses Sign.co, you can become a user of Sign.co for that employer
  • Competitors – These are competitors of Sign.co or those who intend to compete with Sign.co
  • Data Aggregators – These are users who intend to aggregate information from Sign.co for any purpose

3.2 Conditions of Usage for End Users

You agree to allow access only to your employees (including yourself) to your account in Sign.co.
You shall not give access to the service to any third party representative. You are not allowed to provide any service based on the Service without a prior written permission from us. Using the Services for illegal purposes or spamming is strictly prohibited.

3.3 Conditions of Usage for Competitors

If you are a competitor of Sign.co or intend to compete with Sign.co, you may not access our services, except with our prior written consent.

3.4 Conditions of Usage for Data Aggregators

If you are a data aggregator, you are not allowed to use Sign.co on another user’s behalf, even if that user provides their credentials to you. If you need to aggregate data from Sign.co, you should become our affiliate and work with us to get your service implemented.

Regarding the protection of your personal information, view Sign.co’s Data Security.

4. Third-Party Providers and Sign.co Service Provider Network Services

This section covers all the clauses covering services provided/performed by third parties, but are either advertised in or integrated into the Sign.co service.

4.1 Community Ratings

In the Sign.co community, participants may rate or comment about products, services and service providers. These ratings are not reflective of Sign.co’s opinions about them and cannot be construed as either our recommendation to use or not use a particular product or service or provider.

4.2 Signing Up for Third-Party Services and Products

At various points in the business process, Sign.co might offer third party applications for sale or subscription. Any acquisition/use by you of third-party products or services, including but not limited to Third-Party Applications and implementation, customization and other consulting services, and any exchange of data between you and any third-party provider, is solely between you and the applicable third-party provider. We do not warrant or support third-party products or services, whether or not they are designated by us as “certified” or otherwise, except as specified in the signup form.

4.3 Third-Party Applications and Your Data

If you subscribe to a third-party service for use with Services, you acknowledge that we may allow providers of those third party applications to access your data as needed by both Sign.co and the third-party service to interact meaningfully. We are not responsible for any disclosure, creation, modification or deletion of your data resulting from any such access by third-party providers.

4.4 Availability of Third-Party Services

Service features that interoperate with third-party services depend on the availability of such services. If a provider de-supports or ceases to make an API available to us, Sign.co may cease to support that provider.

4.5 Performance of Third-Party Services

Third-party service integrations may impact the speed at which a particular transaction can be performed in Sign.co. We are do not take any responsibility of this.

5. Fees and Payment for Purchased Third-Party Services

This section covers all the fees and payments for purchased third-party services.

5.1 User Fees

The Paid Service Offerings is provided to you at the price and under terms stated in Sign.co’s website. Except as otherwise specified herein or in Sign.co’s website.

  • Fees are quoted and payable in the currency quoted in Sign.co.
  • Fees are based on services purchased. Additional fees could apply based on actual usage.
  • Payment obligations are non-cancelable and fees paid are non-refundable unless otherwise mentioned in section 5.5.

We reserve the right to change the fees and to start charging for use of Services that are currently available free of charge. You will not be charged for using any Services unless you choose to opt for a paid plan.

User subscription fees are based on monthly periods that begin on the subscription start date and each monthly anniversary thereof.

5.2 Invoicing and Payment

You will provide us with valid and up-to-date credit card information or bank account information. You authorize us to charge your credit card or bank account for the initial subscription term and any subsequent renewals. Such charges shall be made in advance, either annually or monthly or quarterly, depending on the nature of the fee. For example, if the fee is a monthly fee you will be billed monthly. If you cancel your subscription at any point, your account will be active until the end of the period that you already paid for. Cancellations will be effective from the next subscription period or until the time the current subscription is completed.

5.3 Suspension of Service and Acceleration

If our attempt to charge your credit card or bank account results in a denial, we may, accelerate your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend the paid services until such amounts are paid in full.

5.4 Taxes

Unless otherwise stated, our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction. You are responsible for paying all taxes associated with your purchases. If we have the legal obligation to pay or collect taxes for which you are responsible, the appropriate amount shall be charged to the same credit card or bank account you provide. If you are eligible for any waivers, you have to handle that with the tax authorities for appropriate refunds.

5.5 Refunds

Sign.co, Inc will stop monthly or yearly automatic billing on any proxy account or other Sign.co account or service provided when you opt out of the Paid services. If you sign up for a monthly service and request the service to be cancelled, your account will no longer be rebilled starting with the date of your notification. The Paid Plan service will still be active until the renewal date; at which time the account will be downgraded to a Plan that is free. We will then stop billing your account. Sign.co will refund any charges made, if your request was placed before your rebill date and your account was still charged.

Annual plan fees that are discounted are non refundable.

6. Proprietary Rights

This section details your and our proprietary rights.

6.1 Reservation of Rights

Subject to the limited rights expressly granted herewith, we reserve all rights, title and interest in and to the Services, including all related intellectual property rights. No rights are granted to you other than what is expressly set forth herein.

6.2 Restrictions

You shall not:

  • Permit anyone except you and your employees to access the services without our permission
  • Create derivative works based on the services
  • Copy, frame or mirror any part or content of the services, other than for your own internal purposes
  • Reverse engineer our software and services
  • Access the services in order to:
    • Build a competitive product or service.
    • Copy any features, functions or graphics of the services.

6.3 User Generated Content

You are solely responsible for the photos, profiles (including your name and image), messages, notes, text, information, advertisements, listings, and other content that you upload, publish or display (hereinafter, “post”) on or through the Service or the Site, or transmit to or share with other users. You may not post, transmit, or share content on the Service that you did not create or that you do not have permission to post.

You understand and agree that we may, but are not obligated to, review the Service and may delete or remove (without notice) any content in our sole discretion, for any reason or no reason, that in our sole judgment violates this Agreement, or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of users or others. You are solely responsible at your sole cost and expense for creating backup copies and replacing any content you transmit to, post, or store on the Service.
As between us and you, you own all rights, title and interest in and to all of your data. Notwithstanding this unconditional ownership, if the service is not used by you for more than 180 days consecutively, Sign.co may decide to delete your data. Unless you permit the use of your content for commercial, marketing or any similar purpose, we will not use, reproduce, adapt, modify or publish any content created by you or stored in your Sign.co-account. We do have the right to access, copy, store, transmit, reformat or distribute the content of your account, if it is required to provide the Services to you.

6.4 Feature Requests

Sign.co encourages users to suggest their ideas for improving the service. We shall have all rights to such requests, suggestions, and any content that is part of that request.

7. Information Protection

You are responsible for all activities that occur in your user account. If there is any unauthorized use of your user account, you should inform us immediately. You are expected to keep your username, password and other sensitive information confidential. We are not responsible for any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your user account.

Regarding the protection of your personal information, view Sign.co’s Privacy Policy.

8. Illegal Activities

You are not allowed to use the Service for illegal purposes and/or activities, or to promote illegal activities.

You are not allowed to use the Service or our website(s) to harass, abuse, harm or discriminate others.

You will be solely responsible for the activities you use the Services for, and the content you upload or create in the Service. We will take no responsibility to monitor the conduct of any User of the Service. Using the service for transmission of “spam”, “junk mail”, “chain letters”, “phishing” or for unsolicited mass distribution of email is forbidden.

If we have reason to believe that you are using the Services for illegal or unauthorised action, we may eliminate your account and prevent you from using the Services now or in the future.

9. Warranties and Disclaimers

9.1 Our Warranties – We warrant that:

  • All articles – whether promoting Sign.co usage or general business advice – are provided on an “as is” basis. Sign.co does not make any warranties – expressed or implied – by publishing these articles on our site
  • All the third party services, either software based or not, will be governed by individual agreements between you and the third party service providers. Sign.co does not make any warranties – express or implied – by creating the integration between Sign.co and the various service provider network participants

For any breach of such warranty, your exclusive remedy shall be as provided in Section 12.2 (Termination for Cause) and Section 5.5 (Refunds).

9.2 Your Warranties

You warrant that you will use the service in accordance with the usage policies outlined in Section 2 and the policies mentioned throughout this Agreement. You also warrant that you will not use the service to do anything unlawful. In cases where you are found to be in conflict the law, Sign.co will always take the side of the law and abide by the law, including releasing information about your activities, data to the appropriate legal authority. For any breach of such warranty:

  • Sign.co may suspend your account in all the Sign.co accounts that you have access to
  • Your account may be disallowed to use Sign.co.
  • You may be disallowed to open new accounts in Sign.co

9.3 Mutual Warranties

Each party represents and warrants that:

  • It has the legal power to enter into this Agreement
  • Will obey the factors and clauses stated in this Agreement

9.4 Disclaimers

We disclaim all warranties of any kind. Except as expressly provided herein, either party makes no warranties of any kind, express, implied, statutory or otherwise. This disclaimer applies to everything including warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by applicable law.

10. Limitation of Liability



10.1 Force Majeure

Either Party’s performance will be excused, if and to the extent reasonably necessary, in the event that an act of God, war, civil commotion, fire, explosion, or other force majeure event that occurs without the fault or negligence of the non-performing Party prevents timely performance under the Agreement.

11. Indemnification

By agreeing to this Agreement, you agree to indemnify and hold harmless Sign.co, our employees, suppliers and affiliates from and against any losses, damages, fines and expenses, arising out of or relating to any claims that you have used the Service in violation of any law, provisions of the terms or any other claim related to your use of Services, except where such use is authorized by Sign.co.

12. On Premise Installs

12.1 Customer’s compliance

Subject to Customer’s compliance with the terms and restrictions contained herein, Customer is entitled to use this Software for Customer’s own internal business use, but may not sell, transfer, rent, or sub-license the Software, Documentation, or Derivative Work to any Third Party in any way. Customer may not grant any Third Party access to any administrative functions of the Software including, but not limited to, survey creation and editing, report creation and editing, user management functions, and system administrative functions.

12.2 Software Usage

Customer may use one copy (instance) of the Software on a single server or single web farm environment for production purposes and one copy of the Software on a single server or single web farm environment for testing and/or development purposes (Enterprise-level license needed to support web farm environments). Customer may use additional copies of the Software on additional servers or web farm environments only if agreed to in writing by Sign.co and only if all applicable license fees have been paid.

12.3 License Purchase

Customer has agreed to purchase the number of software licenses as specified through an ordering document. Customer has further agreed to pay all fees specified thereon within thirty (30) days from the date of such Ordering Form.

12.4 Ownership; Copyright

Title to the Software and the Documentation, including Derivative Works thereof, and patents, copyrights and all other property rights applicable thereto, shall at all times remain solely and exclusively with Sign.co, and Customer shall not take any action inconsistent with such title. The Software and the Documentation are protected by United States and international laws, rules, regulations and treaty provisions. Any rights not expressly granted herein are reserved by Sign.co.

12.5 Restrictions of use

Customer may not license, sublicense, rent, resell, lease or otherwise supply the Software, Documentation or Derivative Works for use in, or for the benefit of, any Third Party, without the prior written consent of Sign.co. Customer may not modify, enhance, supplement, adapt, translate, reverse engineer, decompile, disassemble or otherwise reduce the Software to human readable form. Customer will not use or access the Software to: (i) build a competitive product or service, (ii) make or have made a product using similar ideas, features, functions or graphics of the Software, (iii) make Derivative Works based upon the Software, except for Customer’s own internal business use (iv) copy any features, functions or graphics of the Software. Use, resale or exploitation of the Software except as expressly permitted in this Agreement is prohibited.

12.6 Maintenance fee

Maintenance fee is a mandatory fee payable annually at the beginning of the term. If the maintenance fee is not paid on time, the software license will expire as of the last day of the previous maintenance period.

13. Confidentiality

Customer acknowledges and agrees that the Software and associated Documentation constitute valuable proprietary and confidential information and intellectual property (collectively, the “Proprietary Information”) of Sign.co and its licensors. Customer may not use or disclose Proprietary Information without Sign.co’s prior written consent, except disclosure to and subsequent uses by Customer’s employees and contractors who have a need-to-know, provided such employees and contractors have executed written agreements restricting use or disclosure of Proprietary Information that are at least as protective as those set forth in this Agreement.

Customer agrees to use at least the same degree of care in protecting the Proprietary Information as Customer uses to protect Customer’s own similar information, but in no event less than reasonable care. Customer acknowledges that due to the unique nature of the Proprietary Information, Sign.co will not have an adequate remedy in money or damages in the event of any unauthorized use or disclosure of its Proprietary Information. In addition to any other remedies that may be available in law, in equity, or otherwise, Sign.co shall be entitled to obtain injunctive relief to prevent such unauthorized use or disclosure. Customer shall not use any information or data disclosed by Sign.co in connection with this Agreement to contest the validity of any Sign.co intellectual property. Any such use of Sign.co information and data shall constitute a material, non-curable breach of this Agreement.

14. Term and Termination

14.1 Term

The term of this Agreement will commence on the date you accept it and shall remain in full force and effect for one year unless terminated pursuant to the provisions of this Section. Thereafter, this Agreement will be renewed automatically for successive one-year periods unless terminated pursuant to the provisions of this Section.

14.2 Termination for Cause

We reserve the right to terminate your user account and deny the Services upon reasonable belief that you have violated the Terms.

This Agreement and/or any Work Order(s) issued under it may be terminated by either Party by written notice to the other Party in the event such other Party materially breaches any of its material obligations as set forth in this Agreement and/or any Work Order(s) issued under it and fails to cure such breach within thirty (30) days after written notice thereof from such notifying Party. The termination will occur as follows:

  • Sign.co will terminate user/account by suspending the user/account. The termination of user account may include denial of access to all Services, deletion of information in your user account, and deletion of all data in your user account. User/account can terminate Sign.co usage by simply not using the service. Sign.co reserves the right to delete or clean up any unused accounts.

14.3 Termination for Convenience

The Client may terminate this Agreement for convenience any time by not using the service. Annual Plan fees that are discounted are non refundable.

14.4 Survival

Provisions of this Agreement which by their express terms or context impose continuing obligations on the Parties will survive the expiration or termination of this Agreement for any reason.

15. General Provisions

This section contains all the general provisions of this agreement.

15.1 Export Compliance

Each party shall comply with the export laws and regulations of the United States and other applicable jurisdictions in providing and using the Services. Without limiting the foregoing:

  • Each party represents that it is not named on any U.S. government list of persons or entities prohibited from receiving exports
  • You shall not permit Users to access or use Services in violation of any U.S. export embargo, prohibition or restriction

15.2 Relationship of the Parties

The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency and fiduciary or employment relationship between the parties.

15.3 The Agreements

This Agreement constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. In addition to this agreement other information provided by us, such as but not limited to the Privacy Policy, should be taken into consideration. In the event of a conflict between this agreement and other information provided by us, The Master Subscription Agreement shall prevail.

15.4 Waiver and Cumulative Remedies

No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.

15.5 Severability

If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.

15.6 Arbitration and Attorney Fees

Any controversy or claim arising out of or relating to the Terms shall be settled by binding arbitration conducted by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules.

Any such disputes shall be arbitrated on an individual basis, and shall not be consolidated in any disputes, claims or controversies of any other party. The arbitration shall be conducted in California. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

You shall pay on demand all of our reasonable attorney fees and other costs incurred by us to collect any fees or charges due us under this agreement following your breach of this agreement.

15.7 Communication from Sign.co

We may communicate with you through emails, newsletters and service announcements. You can unsubscribe from our Newsletter but you will not be able to opt-out from receiving service announcements and administrative messages.

16. Trademark

Sign.co is a trademark of Sign.co Focus LLC. We give you permission to use our trademark in your internal communications and in your website as long along with the attribution, “Sign.co is a registered trademark of Sign.co Focus LLC.”

When you become a customer of Sign.co, you consent to have Sign.co use your logo in our website, marketing emails with proper attribution to your company.

17. Modification of Terms

This Agreement supersedes any previous Agreement to which you and Sign.co may have been bound. This Agreement may be modified by Sign.co in its sole discretion from time to time and such modifications will become part of this Agreement and will be effective once posted by Sign.co on the Website. You should review the Website and this Agreement from time to time for any modifications. Your continued use of the Service will be taken as your agreement to the modified Terms.

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